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Introduction

Chapter 1 - Systems Librarianship 101: Defining Systems Librarianship

         Library Skills and Communication

          Yes, You Are a Systems Librarian!

            Establishing Competencies

                        Staff Competencies

                        Systems Competencies

          Systems Librarians as Change Agents

Chapter 2 - Systems Librarianship 102: Technical Areas You May Need To Master

            Microsoft Software

            Macintosh

            Open Source Software

            Networking

            Web Design

          Integrated Library System Management

            Troubleshooting

            Programming

            Antivirus and Workstation Security

           Miscellaneous Issues

Chapter 3 - Organization of Knowledge

          Inventorying

            Licensing

            Support Information

            Statistics

           Documentation

Chapter 4 - Research Techniques

            Resources

            Favorite Tech Support Resources: Systems Librarianship Survey

            Techniques

          Dealing With Technical Support

           The Support Interview

            Researching Technology Purchases

Chapter 5 - Networking

          Online Discussion Groups

            Selected Online Discussion Groups for Systems Librarians

          Interest Groups

          Associations & Conferences

          Informal Networks

            Developing Networking Skills

            Collaboration

Chapter 6 - Instruction Techniques

            Adult Learners

            Training Techniques

            Training Staff

            Training Patrons

            Ad Hoc Opportunities

            Setting Up Sessions

           Online Training

            Setting Boundaries

Chapter 7 - Independent Study

          Online Classes and Tutorials

                        Free/Low Cost Online Classes/Tutorials

          Community College and Computer Training Center Classes

            Local Workshops

           Library Schools

          Self-Education

            Current Awareness

                        Online Opportunities

                       Offline Opportunities

           Funding Training Opportunities

Chapter 8 - Administration and Management

          Creating a Technology Plan

            Planning IT Projects

                        ILS Migration

                                   Selecting a Vendor

                                                Open-Source Automation Systems

                              Data Cleanup

                                    Staff Training

                                    Computer Upgrades

                                    Changing Over

                                    Patron Training

  • Escape From the Library Mansion (404 5/04)

                              Usability Testing

                                    Resources

                     Software Rollouts

                        Network Upgrades

            Managing Systems Staff

                        Communicating

                        Hiring and Staffing

Chapter 9 - Life Lessons

         Finding a Job

          Branching Out

           Negotiating a Promotion (or Raise!)

            Technostress

            Ethics
Conclusion

Appendix A - Accidental Systems Librarian Survey

Appendix B - Recommended Reading