Apr 29 2008
Information Strategist: New LIS Role?
One of the great things about an MLIS is its nearly endless adaptability to new opportunities. An example of that adaptability is information strategy work.
Information strategy simply involves helping organizations align how they externally deploy their information resources to support or drive the organization’s key business goals. For example, a nonprofit may have a goal to help the general public learn more about a given topic, such as care-giving for aging parents. A for-profit company may have a goal to help potential customers learn a variety of ways its product can be used effectively, thus driving sales. A government agency may have a goal of helping people be able to quickly find local emergency preparedness providers, thus supporting its mandate to protect at-risk citizens.
What, then, is an information strategist? From my perspective, it’s someone who sees information as a strategic asset and is able to help organizations use it to achieve their goals. From my experience, this is a career path that many LIS professionals would be great at!
What an Information Strategist Does
The role of an information strategist is to identify, license, create, or link to information content that will help organizations achieve their key goals. Part of that process is working with the relevant decision-makers within the organization – perhaps the marketing director, public relations person, or business development team (or any combination of these individuals) – to clearly understand what those goals are. But, usually these begin with the word “more” – that is, more revenue, more profits, more visibility, more members, more donations, more whatever.
Once you’ve clarified what the organization’s high-priority goals are, you then look at what information content might be used to help achieve those goals, and in what format. Might it be a series of white papers? Several industry-specific case studies? An online tutorial? A publication available only to members? Or perhaps all of the above?
To work through this process, you would go through the following steps:
Review the organization’s strategic goals. For example, is it trying to recruit new members or increase donor contributions? Is this year’s goal to develop new markets, or increase revenue from existing clients? Is the board pushing for greater visibility and credibility among thought leaders, scholars, the media? Or is the goal to more effectively disseminate information to the public for broader impact the organization’s most pressing mandate? These are only some of the goals that businesses, nonprofits, and/or government agencies may have that can be supported by print and/or online information content.
Determine what information content will help support/drive those goals. For example, if the goal is to increase visibility among thought leaders, scholars, and the media, an organization might consider doing a monthly interview/column with industry influentials and academic scholars to be posted at the website, then creating an annual compilation of key quotes, trends, and ideas to circulate to the media for story ideas. (The job of the information strategist would be to help them develop the concept, establish processes for creating the monthly column, research and recommend individuals to interview, possibly do the interviews, create the annual summary and analysis for the media, and identify the appropriate media contacts for distribution.)
Determine what information content the organization already has. Many organizations have been creating information content for decades. This can include publications, video and audio pieces, oral histories, conference proceedings, training materials, archival photographs and memorabilia, and similar sorts of materials. Often this can be repackaged and repurposed to provide membership incentives, additional revenue streams, or reference materials of value to scholars, researchers, and the media, among other options. For example, print content can be digitized and housed in a searchable, fee-based database, or made available to members for free as a benefit for signing on.
Determine what other information content needs to be created, licensed, aggregated, or otherwise acquired. Would a research guide on how to find industry statistics help position an organization as an expert authority with researchers and the media? Would an online tutorial on how to be an effective online learner help potential students sign up for a college’s online degree program? Would a members-only column by a best-selling expert on personal finance cause people to join a newly-launched investment club? Would a directory of clinicians specializing in disability rehabilitation draw users to an advertiser-supported, disability-focused website, and thus increase advertising revenue?
Based on the answers to these types of questions, an information strategist would then work with the client to develop and execute a project plan that incorporated all of the actions determined to help achieve the goals of greatest importance to the organization. Sometimes this might be a phased plan, with priorities set over a 6-, 12-, or even 18-month period; others times you (and/or the organization) may be pushing against a website launch date that has everyone scrambling to create and/or aggregate as much content as possible in the shortest amount of time humanly possible! (Actually, in my experience, it’s usually the latter….)
To wrap up the project (or build an ongoing relationship), an information strategist would then help the organization determine how they would maintain and update the content elements that had been built, and consider additional ways that information content can help them continue to expand their opportunities with current or new constituencies.
So if you’re thinking about expanding your info work in an interesting and challenging direction, consider looking for opportunities to exercise your “strategy” muscle. Bring together your ability to research, analyze, synthesize, write, aggregate and organize information, then layer on an ability to understand and align with business/organization priorities. Whether you’re officially called an information strategist or some other variation of information professional, the goal is to use your info skills to have a positive impact on the key goals of your client or organization.
For Further Exploration
Naumes, William. The Art and Craft of Case Writing, 2nd ed. Sharpe Reference, 2006. 296p. IBSN 0765616823.
A primer on how to research and write case studies, including developing objectives, doing data collection, drafting the case, reviewing and revising, and (for faculty), how to create case-related teaching notes.
Scott, David Meerman. Cashing In With Content: How Innovative Marketers Use Digital Information to Turn Browsers into Buyers. Information Today, Inc., 2005. 280p. ISBN 0910965714.
An outstanding overview of how online content can be used to achieve business (or nonprofit) goals.
Scott, David Meerman. The New Rules of Marketing and PR: How to Use News Releases, Blogs, Podcasting, Viral Marketing and Online Media to Reach Buyers Directly. Wiley, 2007. 275p. ISBN 0470113456.
A key component of information strategy is repurposing and repacking existing content – and blogs and podcasting are a great way to do it.
Steizner, Michael A. Writing White Papers: How to Capture Readers and Keep Them Engaged. WhitePaperSource Publishing, 2006. ISBN 0977716937.
White papers have become one of the most effective ways to deliver information to various audiences – whether other businesses, clients, customers, members, or the general public. Steizner describes the various uses for white papers, and how to write effective ones.