Posted 1/17/2013: eResources Implementation Manager, OCLC Online Computer Library Center, Columbus, Ohio

 OCLC is looking for a eResources Implementation Manager  to make an impact on libraries around the world from our Dublin, Ohio headquarters.  Based at our headquarters based in Dublin, Ohio, OCLC is consistently named one of IDG's Computerworld 100 Best Places to Work in IT.  OCLC is a nonprofit library service and research organization that has provided computer-based cataloging, reference, resource sharing, eContent, preservation, library management and Web services to 74,000 libraries in 170 countries and territories. OCLC and its member libraries worldwide have created and maintain WorldCat, the world's richest online resource for finding library materials.
 
This position will primarily participate in the development, roll-out, and effective use assessment of WorldCat knowledge base implementations.

This involves:
* Development of implementation program materials
* Conducting customer implementations
* Defining and measuring success of implementationsThis position may also participate in other OCLC product implementations.

- Directly responsible for working with libraries to determine their implementation needs, review workflow alternatives, create implementation schedules and conduct training as needed.
- Directly responsible for development of processes and materials that support implementation services for WorldCat knowledge base and other OCLC products. - Materials may include project management related tools/templates, user configuration instructions, workflow analysis templates, training materials, communication plans and success measurement materials.
- Defining and measuring the success of individual implementations of the WorldCat knowledge base.
- Working with OCLC Product Management team to identify enhancements important to libraries and their patrons.
- Working with OCLC Product Management, Development, Training, and Information Development staff to ensure that our implementation process is scalable
- Provide pre-sales support to sales and marketing staff by assisting with the development of proposals and the development of marketing collateral as needed.
- Provide ongoing quality and customer satisfaction review of implementation services and identify necessary changes to program materials, processes and training.

- Bachelor's degree in a liberal arts related field
- Experience managing e-resources either in libraries or on behalf of libraries.
- Demonstrated ability to manage multiple projects, including creating schedules, identifying success metrics, and developing end-user facing support materials
- Strong verbal communication and team building skills.
- Must have excellent written communication skills and ability to clearly summarize, document and communicate complex needs and results.
- Ability to work effectively with a wide range of personnel including Product Management, Product Development, Library Staff and other Implementation Program Managers.
- Must have excellent analytic, process and problem solving skills.
- Demonstrated ability to work as part of a results-oriented team

TO APPLY:  Visit our website at www.oclc.jobs and locate Job #2106.  Create a personal profile by uploading your Word-formatted resume.

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1693868-2670-9844

http://track.tmpservice.com/ApplyClick.aspx?id=1693868-2670-9844

When applying, please mention that you saw this ad on LISjobs.com/Library Job Postings on the Internet.