Credit where credit is due
If I make it a point to complain about bad customer service, I figure I should give credit for good customer service as well. Yesterday, craving a burrito, I stopped by Baja Fresh to find them closed, the floor half torn up, and a sign on the door saying “closed for repairs.” I started back to my car grumbling, got halfway there, and the manager tore out the door, apologized, and handed me a coupon for a free burrito. Apparently, their pipes froze and burst — yet this person who’s losing I don’t know how much business took the time to try to keep a customer and turn a bad experience into a positive. Yay on Baja Fresh.
Mark:
You have access to Baja Fresh? I’m jealous!
22 January 2009, 10:54 am