Classy
Or, why I love Netflix. (COMCAST: TAKE NOTES!)
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We’re Sorry Your DVD Was Delayed
Dear Rachel,
As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to. Your DVD was shipped today, Tuesday, March 25th, instead.
We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.
Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 (888) 638-3549.
-The Netflix Team
Chad:
Hmm, I should have had a DVD shipped on monday too. But, no discount notice for me yet. Still, that’s pretty cool of them. Cable/internet companies I’ve dealt with about downtime in the past have made me fight tooth and nail for out of service credits.
26 March 2008, 7:04 amrachel:
Chad: No kidding — Our Comcast Internet service is iffy (at best), but I’ve learned that calling to complain, even if they eventually credit a bit back, takes more of my time than it’s eventually “worth.” (Which is probably their intent!)
26 March 2008, 1:38 pm