On the “what is your library’s signage/verbiage/catalog saying about you” thread, I just tried to order a newish book on CD from another library:
No items requestable, request denied.
Denied! In red! Let’s think of some ways we could make this message more friendly, shall we?
(And while we’re wishing: please let me store my login on my personal PC so I don’t have to type name, number, and PIN every time I want to access my account…)