Comments on: A Tale of Two ISPs http://www.lisjobs.com/blog/?p=70 Fri, 02 Sep 2011 20:31:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Katie http://www.lisjobs.com/blog/?p=70&cpage=1#comment-245 Katie Wed, 13 Dec 2006 06:45:00 +0000 http://www.lisjobs.com/blog/?p=70#comment-245 Okay, this is way late on this topic, but I've been practically living under a rock for the last month and a half. Check out WOW cable. I think the URL is www.wowway.com. We're down on the south side of the city and are also out of DSL range. Dad *hates* Comcast, and Wow was the only other possible provider. We've been pretty happy with them. Okay, this is way late on this topic, but I’ve been practically living under a rock for the last month and a half. Check out WOW cable. I think the URL is http://www.wowway.com. We’re down on the south side of the city and are also out of DSL range. Dad *hates* Comcast, and Wow was the only other possible provider. We’ve been pretty happy with them.

]]> By: Cary http://www.lisjobs.com/blog/?p=70&cpage=1#comment-244 Cary Wed, 29 Nov 2006 15:57:00 +0000 http://www.lisjobs.com/blog/?p=70#comment-244 Ha, that is nothing compared to Verizon's bizzarro policy. After ascending to the 27th level of tech support, they sent out a tech with a truckload of equipment. He hooks it all up and is ready to run tests, but has to call in to get started. He calls in and gets put on hold. He sits for twenty minutes, then hangs up and tells me that it is as long as he is allowed to wait and that he has to leave. I ask how often this happens. He says, <i>almost every time</i>. Ha, that is nothing compared to Verizon’s bizzarro policy. After ascending to the 27th level of tech support, they sent out a tech with a truckload of equipment. He hooks it all up and is ready to run tests, but has to call in to get started. He calls in and gets put on hold. He sits for twenty minutes, then hangs up and tells me that it is as long as he is allowed to wait and that he has to leave. I ask how often this happens. He says, almost every time.

]]> By: Rachel http://www.lisjobs.com/blog/?p=70&cpage=1#comment-243 Rachel Wed, 29 Nov 2006 15:36:00 +0000 http://www.lisjobs.com/blog/?p=70#comment-243 Thanks, Laura -- and on another note, why do comcast, earthlink, and everyone else make their techs call the general support number?? shouldn't they have some kind of special tech superpower number so we don't have to stare at each other and twiddle our thumbs?<br/><br/>:) Thanks, Laura — and on another note, why do comcast, earthlink, and everyone else make their techs call the general support number?? shouldn’t they have some kind of special tech superpower number so we don’t have to stare at each other and twiddle our thumbs?

:)

]]> By: Laura http://www.lisjobs.com/blog/?p=70&cpage=1#comment-242 Laura Thu, 23 Nov 2006 03:32:00 +0000 http://www.lisjobs.com/blog/?p=70#comment-242 Sheesh--and you live in a populated area! I have one choice of ISP here, and, about a month ago I called because my connection kept getting dropped. I said, "I'm not going to pay for this service if it doesn't work." They said, "Well, then we'll shut your service off. We won't give you service if you're not paying." I said, "Yes, but right now I *am* paying and you're not giving me service." Since then, things have been better--but then, it helps that this is a local company, and I see our local tech guy (and his family) on an almost daily basis.<br/><br/>In any case, my sympathies--what a pain! Sheesh–and you live in a populated area! I have one choice of ISP here, and, about a month ago I called because my connection kept getting dropped. I said, “I’m not going to pay for this service if it doesn’t work.” They said, “Well, then we’ll shut your service off. We won’t give you service if you’re not paying.” I said, “Yes, but right now I *am* paying and you’re not giving me service.” Since then, things have been better–but then, it helps that this is a local company, and I see our local tech guy (and his family) on an almost daily basis.

In any case, my sympathies–what a pain!

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