Comments on: Consumerism and customer service http://www.lisjobs.com/blog/?p=311 Fri, 02 Sep 2011 20:31:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: The Liminal Librarian » Blog Archive » And in my spare time… http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1935 The Liminal Librarian » Blog Archive » And in my spare time… Tue, 03 Jun 2008 03:10:58 +0000 http://www.lisjobs.com/blog/?p=311#comment-1935 [...] not only did Toys R Us cancel my diaper bag order, I just logged into my PayPal account to find that my payment for that order is still tied up as [...] [...] not only did Toys R Us cancel my diaper bag order, I just logged into my PayPal account to find that my payment for that order is still tied up as [...]

]]> By: Dana http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1934 Dana Mon, 02 Jun 2008 19:33:19 +0000 http://www.lisjobs.com/blog/?p=311#comment-1934 I'm swimming with ideas on this now! We are so far behind the marketing ball, I am turning red at the moment. I am thinking now of proposing a welcome letter campaign w/ a very brief list of services/links at the online library to send to newly accepted distance learning students and personalized by their area of study, if at all possible. Thanks so much for this insightful post! I’m swimming with ideas on this now! We are so far behind the marketing ball, I am turning red at the moment. I am thinking now of proposing a welcome letter campaign w/ a very brief list of services/links at the online library to send to newly accepted distance learning students and personalized by their area of study, if at all possible. Thanks so much for this insightful post!

]]> By: MLC Blog » Promoting your library to your business community http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1904 MLC Blog » Promoting your library to your business community Thu, 29 May 2008 19:50:35 +0000 http://www.lisjobs.com/blog/?p=311#comment-1904 [...] Liminal Librarian’s recent post about consumerism and customer service includes the following about a local public library’s service to new businesses in the [...] [...] Liminal Librarian’s recent post about consumerism and customer service includes the following about a local public library’s service to new businesses in the [...]

]]> By: Julie Andel http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1896 Julie Andel Thu, 29 May 2008 13:34:44 +0000 http://www.lisjobs.com/blog/?p=311#comment-1896 Great post! I recently went to Best Buy with my dad and we purchased a small digital camera and it amazes me that what's online and listed as in stock does not always pan out in person :) I think that the "welcome packets" are a great idea and definitely shows that the library is very committed to their community of users. I also remember going into a Starbucks that let me sample a coffee before I purchased it and served it with a small pastry for free :) Great post! I recently went to Best Buy with my dad and we purchased a small digital camera and it amazes me that what’s online and listed as in stock does not always pan out in person :) I think that the “welcome packets” are a great idea and definitely shows that the library is very committed to their community of users. I also remember going into a Starbucks that let me sample a coffee before I purchased it and served it with a small pastry for free :)

]]> By: Cari http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1892 Cari Thu, 29 May 2008 01:21:58 +0000 http://www.lisjobs.com/blog/?p=311#comment-1892 I agree, great post--I'll be sharing it with my colleagues! Sounds like your local library is on the ball. Many libraries around here do "welcome to the neighborhood" packets, but I don't know if we do anything for businesses. And Starbucks... so addicting. They told me last week that if I register my gift card online (and keep adding money to it) they take off 30 cents per drink. That definitely made me want to come back. I agree, great post–I’ll be sharing it with my colleagues! Sounds like your local library is on the ball. Many libraries around here do “welcome to the neighborhood” packets, but I don’t know if we do anything for businesses. And Starbucks… so addicting. They told me last week that if I register my gift card online (and keep adding money to it) they take off 30 cents per drink. That definitely made me want to come back.

]]> By: ~Kathy Dempsey http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1891 ~Kathy Dempsey Wed, 28 May 2008 23:28:22 +0000 http://www.lisjobs.com/blog/?p=311#comment-1891 Great thoughts Rachel; thanks for taking the time to type them up in such a clear & useful post. Gonna link to this to make sure my blog readers see it too! Great thoughts Rachel; thanks for taking the time to type them up in such a clear & useful post. Gonna link to this to make sure my blog readers see it too!

]]> By: rachel http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1885 rachel Wed, 28 May 2008 20:25:41 +0000 http://www.lisjobs.com/blog/?p=311#comment-1885 Meredith -- Right, like I need more entertainment to claim my time! :) Although I'll say that the DVR + Netflix has completely changed my media consumption experience. Have been to maybe 2 movies in the theater in the last five years... and, we ran out of DVR and watched a "live" show the other night and it drove me insane not being able to fast forward through the commercials. Meredith — Right, like I need more entertainment to claim my time! :) Although I’ll say that the DVR + Netflix has completely changed my media consumption experience. Have been to maybe 2 movies in the theater in the last five years… and, we ran out of DVR and watched a “live” show the other night and it drove me insane not being able to fast forward through the commercials.

]]> By: meredith http://www.lisjobs.com/blog/?p=311&cpage=1#comment-1884 meredith Wed, 28 May 2008 20:11:58 +0000 http://www.lisjobs.com/blog/?p=311#comment-1884 Great post! Many of those experiences are familiar to me and I agree that what seem like "little things" can end up permanently ruining the customer relationship over time. Conversely, when someone goes above and beyond what you expect, they gain your trust and loyalty, which you'd think would be the goal of any company (or library). I'm also on the Roku waiting list. They said since we'd ordered it pretty early (and 2nd day shipping) it would be coming this week. I can't wait! Between that and Amazon Unbox through the TiVo I'll never get anything done. :) Great post! Many of those experiences are familiar to me and I agree that what seem like “little things” can end up permanently ruining the customer relationship over time. Conversely, when someone goes above and beyond what you expect, they gain your trust and loyalty, which you’d think would be the goal of any company (or library).

I’m also on the Roku waiting list. They said since we’d ordered it pretty early (and 2nd day shipping) it would be coming this week. I can’t wait! Between that and Amazon Unbox through the TiVo I’ll never get anything done. :)

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